Proteggi & Guarantee
At Jiyun, we are committed a providing a secure e transparent parcel forwarding experience. Il nostro Proteggi & Guarantee policy is designed a clearly outline tuo protection, compensation eligibility, e claim process, so you puoi spedire con confidence.
We strongly recommend purchasing insurance or reinforcement servizios per valuable or articoli fragili a maximize protection during international transit.
Tax & Duties
In general, if il declared value di tuo package is below il destination Paese’s duty-free threshold, it is unlikely a be taxed. However, if il declared information is inaccurate or inconsistent, customs authorities may handle il spedirement differently.
If tuo package is taxed e you hai not selected a tax-inclusive servizio, il tax must be paid by il recipient. That said, taxation is rare — currently, only approximately 0.3% di all spedirements are subject a import tax.
Compensation Policy
| Claim Item | Compensation Rules | Maximum Limit (CNY) | ||
| Lost Package | Senza insurance: 50% del item value plus spedizione fee (spedizione is non-refundable once in transit). | 400 | ||
| Con standard insurance: Full item value plus spedizione fee (spedizione is non-refundable once in transit). | 2000 | |||
| Con high-value insurance: Full item value plus spedizione fee (spedizione is non-refundable once in transit). | 5000 | |||
| Missing Articoli | Senza insurance: 30% del missing item value, spedizione is non-refundable. | 200 | ||
| Con standard insurance: Full value del missing item, spedizione is non-refundable. | 400 | |||
| Damaged Articoli | Senza reinforcement or insurance: Up a 10% di item value depending su damage severity. | 100 | ||
| Con reinforcement: Up a 50% di item value depending su damage severity. | 200 | |||
| Con standard insurance: Up a 70% di item value depending su damage severity. | 300 | |||
| Important Note | ||||
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Claim Process
If tuo package is lost or damaged, please submit a claim con il required supporting materials below. Claims senza completo documentation may not be processed.
- Clear photos del outer packaging
- Photos del items inside il parcel
- Photos taken at il time di delivery
- Official proof or statement dal courier
- Ordine screenshot dal shopping platform
Please email all materials al nostro after-sales support team. We will respond within 3 business days e confirm compensation eligibility within 5 business days.
Email Submission
Email Subject: Package Claim Request
Customer Service Email: servizio@jiyun.global
Email content must include:
- Full Name
- Pagamento Account
- Declared Item Value
Approved spedizione fee refunds will be returned al original payment method. Item compensation, if applicable, will be paid via bank transfer. Please ensure all submitted information is accurate e completo.
Delivery Instructions
- Inspect il parcel in il presence del courier. Check per damage, tampering, or unsealed packaging. If issues are found, note them su il delivery slip e take photos immediately.
- Per missing or damaged items, request il courier’s signature su il spedizione label as confirmation. Claims senza courier acknowledgment will not be accepted.
- Once il parcel is signed per, il forwarding process is considered completo e no further claims will be accepted.
- Compensation value is calculated based su il lower amount between il order value e il declared value su il nostro website. Both must be provided per verification.
Disclaimer
- Fragile items (e.g. glass, ceramics, LCD screens) are not eligible per damage compensation.
- Free samples or gifts are not covered.
- Losses caused by force majeure events.
- Prodotto expiration or spoilage due a uncontrollable delays.
- Customs-related losses including confiscation, return, or destruction.
- Prohibited or restricted items.
- Seller errors such as short spedirements or incorrect items.
- Losses caused by third-party logistics providers.
- Returned, second-hand, or used goods.
- Damage occurring during il seller’s domestic spedizione process.