Privacy Policy

Company Statement

As a specialist parcel forwarding service provider, we are committed to complying with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of the Hong Kong SAR), as well as other applicable data protection and privacy laws. We collect, use, and process personal data strictly in accordance with these legal requirements in the course of our business operations.

When you browse our website, we may record non-personally identifiable browsing information, such as page views and click statistics, for analytical and operational purposes. We do not actively collect personal data during general website browsing. Your Internet service provider may log your browsing activity in accordance with its own policies.

This website is accessible to users of all ages. However, users under the age of 18 should not submit any personal data without the consent of a parent or legal guardian.

Collection, Accuracy, and Use of Personal Data

We collect personal data in a lawful and fair manner. The types of personal data we may collect include, but are not limited to:

Name
Type and number of identification document
Delivery and billing addresses
Contact information (such as email address and telephone number)
Date of birth
Account-related information (including payment details and logistics service records)
Records of communications with us (including emails, messages, or call recordings)

We take reasonable steps to ensure that the personal data we hold is accurate and up to date. The personal data collected may be used for the following purposes:

Identity verification and service provision
Handling inquiries, complaints, and customer feedback
Customer service improvement and satisfaction surveys
Marketing and promotion of our products and services
Business operations, analysis, and service enhancement
Administration of promotional activities, campaigns, or prize draws
Fraud prevention and detection of unlawful activities
Maintaining communication with you

Failure to provide certain personal data may prevent us from providing specific services or fulfilling your requests.

Disclosure and Transfer of Personal Data

We take appropriate measures to safeguard your personal data and generally do not disclose or transfer such data to third parties. However, where necessary for business operations—such as transfers to our agents, contractors, or service providers—personal data may be disclosed in accordance with this privacy policy and applicable legal requirements.

To improve our services, we may cooperate with third-party service or content providers. These third parties may collect personal data in accordance with their own privacy policies, which we encourage you to review separately.

In certain circumstances, your personal data may be transferred to jurisdictions outside Hong Kong, including Mainland China. Any such transfer will be conducted in compliance with applicable data protection laws and regulatory requirements.

Security, Retention, and Handling of Personal Data

Your personal data is stored in secure systems and managed under strict access control procedures. Only authorized personnel are permitted to access such data for legitimate business purposes. We will not disclose your personal data to external parties without your consent, unless required or permitted by law.

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Once the retention period has expired, the data will be securely deleted or destroyed.

Access and Correction of Personal Data

Under applicable privacy legislation, you have the right to request access to the personal data we hold about you, obtain copies of such data, and request corrections if the data is inaccurate or incomplete.

To request access to or correction of your personal data, please contact our customer service department:

Address: Customer Service Department, 1st Floor, Building D, Donghai Wang Tower, Bantian, Longgang District, Shenzhen, Guangdong, China

Phone: (86) 13316401077
Email: service@jiyun.global

We may charge a reasonable administrative fee for processing data access requests in accordance with applicable laws. Upon verification of your request, we will respond within the timeframe prescribed by law.

Marketing Communications

In compliance with applicable privacy laws, we may send you promotional or marketing communications from time to time. If you do not wish to receive such communications, you may unsubscribe through our website or follow the opt-out instructions included in the relevant messages.

While we take reasonable steps to protect your personal data, please note that no data transmission over the Internet can be guaranteed to be completely secure.

Contact and Inquiries

If you have any questions regarding this privacy policy or our data protection practices, please contact us using the details below: